Curtains Made | A trading name of Lynn Lloyd Soft Furnishings Ltd
Last updated: 3 November 2026
These terms apply to goods and services supplied by Curtains Made, a trading name of Lynn Lloyd Soft Furnishings Ltd (we, us, our), through our website, by telephone, email or directly, including curtains, blinds, fabrics, wallpaper, accessories and measuring or fitting services.
These terms form part of a contract where provided to the customer before the contract is concluded. Nothing in these terms limits statutory consumer rights. Changes to these terms apply to future orders only unless otherwise agreed.
Customers should check fabric, colour, dimensions, heading, lining, quantities and other specifications before ordering.
An acknowledgement confirms receipt but does not necessarily mean acceptance. A contract is formed when we expressly accept the order. We may decline an order before acceptance for unavailability, incomplete information or genuine pricing errors.
Changes after acceptance require our written agreement, may incur additional costs and may be impossible once production has started.
Made-to-measure goods are manufactured to the measurements and specifications supplied or approved by the customer. Customers are responsible for measurements they or their independent representatives provide.
Where we provide a measuring service, we will carry it out with reasonable care and skill. Products will be manufactured to the agreed specification and meet applicable consumer quality requirements.
Roman blinds have a finished-drop tolerance of ±0.5 cm, measured fully extended and laid flat under normal room conditions. Finished dimensions are measured from the outermost finished fabric edges.
Curtain tolerances depend on the agreed specification, material and construction and are assessed against reasonable commercial made-to-measure standards. Fabric settling and movement may affect appearance. A tolerance does not override statutory requirements of satisfactory quality or conformity.
Fabrics may exhibit slubs, knots, irregular yarns, weave or texture variation, creasing, pile shading, pressure marks, minor colour variation and differences under different lighting. These are not necessarily defects where normal for the fabric and consistent with its description and satisfactory quality.
Natural fibres may move with temperature or humidity. Velvet and pile fabrics can change appearance with pile direction and light. We recommend obtaining samples. Screen colours may differ from actual fabric; goods sold by sample must comply with applicable sample-matching requirements.
Pattern matching and placement depend on design, repeat, printing accuracy and fabric characteristics. Multiple widths and seams may be necessary. Where a Roman blind exceeds usable fabric width, three-panel construction may be appropriate.
All joins and pattern placement will be assessed against the agreed specification and reasonable manufacturing standards.
The finished appearance of curtains depends on fabric, lining, interlining, fullness, heading, track or pole and installation. Curtains may need dressing or time to settle. Floor finishes and uneven surfaces may affect the apparent drop.
We do not guarantee identical appearance to photographs or displays where dimensions or materials differ, but remain responsible for conformity with the contract and consumer law.
Roman blinds may use tapes, bonded materials, stitched rod pockets and reinforcement or stab stitching as appropriate. Fold appearance varies with fabric and dimensions.
Blackout linings reduce light transmission but do not guarantee complete darkness. Light may enter at edges, gaps, folds or construction points. Any such characteristic must still be consistent with the agreed description, specification and satisfactory quality.
Follow the relevant care instructions. Sunlight, ultraviolet exposure, humidity, condensation and temperature can affect textiles over time. Specialist linings do not eliminate every environmental effect.
Normal wear, misuse and inappropriate care are not generally manufacturing defects. We remain responsible for inherent faults and premature deterioration where required by law.
Customer-supplied fabrics, linings and trims must be suitable for manufacture and delivered on rolls, not folded, unless agreed otherwise. Customers should provide correct usable widths, composition, repeat, direction and handling instructions.
We may decline unsuitable materials. We are not responsible for pre-existing defects, shortages or inherent problems in customer-supplied materials, but will use reasonable care and skill when handling them and remain responsible for loss or damage caused by our breach. Additional materials needed because of incorrect customer information may be chargeable.
Consumer website prices are in pounds sterling and include VAT where applicable. Prices are confirmed upon order acceptance. Genuine errors identified before acceptance may result in a corrected quotation.
Full payment is required when placing online orders. Online orders will not be released for manufacture until payment is received in full.
Orders placed directly by telephone, email or in person may have different deposit or balance arrangements, confirmed before acceptance. Deposits are not automatically non-refundable; any retained cancellation amount must be lawful, fair and proportionate.
Measuring and fitting services are charged separately from goods and will be itemised in the quotation or order confirmation. Any extra charge for a customer-requested change must be agreed before the additional work.
Qualifying goods made to the customer’s specifications or clearly personalised are generally exempt from the 14-day change-of-mind cancellation right for distance contracts under the Consumer Contracts Regulations 2013. This does not affect rights for faulty, misdescribed or non-conforming goods.
Contact us promptly to request cancellation or amendment. Where we agree a discretionary cancellation, we will explain any reasonable, lawful costs or refund before proceeding. No automatic forfeiture of deposits applies.
For qualifying distance sales of standard non-bespoke goods, customers generally have 14 days after receipt to notify cancellation, then a further 14 days to return the goods, subject to statutory exceptions.
Customers should take reasonable care of goods. Original packaging is preferred but not mandatory for exercising statutory rights. Direct return costs may be payable where properly disclosed before purchase. A lawful deduction may be made for handling beyond what is necessary to establish nature, characteristics and functioning.
Applicable refunds, including standard outbound delivery charges where required, will be processed within statutory time limits. Required cancellation information and a model cancellation form should be supplied separately before qualifying contracts are concluded.
Fabric cut to an individually specified length may qualify for the bespoke-goods cancellation exemption where the legal criteria are met. Standard wallpaper and other non-bespoke goods remain subject to applicable cancellation rights.
Inspect materials for colour, batch, quantity and visible concerns before cutting or hanging. If a possible fault is identified, stop work where reasonably practicable and contact us. Continuing use after discovering a defect may be relevant to losses, but does not automatically remove statutory rights.
Lead times are estimates unless a date is expressly agreed as essential. We will notify customers of material delays and their available options. Where no different delivery period is agreed, statutory delivery requirements apply.
Customers must provide an accurate address and reasonable access. Risk generally passes only when the customer or their nominated recipient takes physical possession, subject to statutory exceptions including independently arranged carriers.
Our measuring and fitting services are separately charged and will be provided with reasonable care and skill. Customers should provide safe access and disclose known concealed services, unstable surfaces and existing damage.
We are not responsible for pre-existing damage unrelated to our work, but remain responsible for damage caused by a failure to exercise reasonable care and skill. If work cannot safely proceed, we will discuss options and any additional costs.
Customers are encouraged to inspect completed installations and promptly report concerns. We may request photographs or an inspection when damage is alleged.
Where goods and fitting are separately itemised, satisfactory completed fitting is not normally refunded as part of a voluntary goodwill refund for goods. This does not override any statutory remedy, including where fitting charges must be refunded. Where fitting has not begun, any cancellation charges must comply with the contract and applicable law.
Please contact us with the order number, details of the concern, photographs and relevant measurements. We may request an appropriate inspection or return of goods and may consult manufacturers or independent specialists.
We will assess complaints against the agreed specification, fabric characteristics, manufacturing standards and consumer law. We will explain the outcome and available remedies.
Where goods fail to conform to the contract, statutory remedies may include rejection, repair, replacement, price reduction or refund, depending on the circumstances. We will meet reasonable remedy costs where required by law. Original packaging is not required for statutory faulty-goods rights.
Where no fault has been established, we may offer an alteration, replacement, alternative fabric, discount, partial refund or other resolution at our discretion. A goodwill offer does not, by itself, admit a fault or legal liability.
Reasonable conditions may be specified, including return of original goods, agreed replacement specifications or lawful payment arrangements. Goodwill offers may have a reasonable stated acceptance period. Nothing limits statutory rights.
Refunds are provided where legally required or expressly agreed. The amount depends on the relevant goods, services, circumstances and legal rights.
For a voluntary refund where no statutory right has arisen, we may agree to refund particular goods while retaining lawful charges for satisfactory separately supplied services. Statutory refunds and deductions follow consumer law and applicable deadlines. Refunds normally use the original payment method unless otherwise agreed and legally permitted.
Availability may change. If an item becomes unavailable after acceptance, we will contact the customer to discuss appropriate options. We will not substitute materially different products, fabrics or components without agreement. Applicable remedies remain available if we cannot fulfil an accepted order.
Nothing excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot legally be excluded. Nothing limits statutory consumer rights.
We are not responsible for losses caused solely by incorrect customer information, misuse, unrelated third-party installation or events outside our control except where legally responsible. We remain responsible for foreseeable loss caused by our breach or failure to exercise reasonable care and skill.
We process personal information in accordance with applicable UK data protection law for orders, delivery, customer service and legal obligations. Please consult our Privacy Policy for further information.
These terms are governed by the laws of England and Wales, subject to mandatory consumer protections. Customers may bring proceedings in courts available to them under applicable jurisdiction rules. If a provision is unenforceable, the remainder continues where legally permitted.
Curtains Made, a trading name of Lynn Lloyd Soft Furnishings Ltd
Unit E8, Aspull Court, Moss Industrial Estate, Lowton, WN7 3PT
Telephone: 01942 895503 | Email: info@curtainsmade.co.uk | Website: www.curtainsmade.co.uk
Company Registration Number: 05970564 | VAT Registration Number: 748820504
Your statutory consumer rights are not affected by these Terms and Conditions.
